Payment Details and T&Cs
Your Private Chef Terms and Conditions. Food Hugs Pty Ltd T/A Your Private Chef ABN: 50 239 140 907
Pay Later Via EFT
If you prefer to pay via bank transfer, please press the pay later button. Please include your invoice number in banking details so we can find your payment. Please make sure you have ensured enough time for the payment to clear (usually 3 to 5 days) as payment needs to be received prior to delivery.
Can I pay by card?
Yes you can. You can do this when you check out by pressinging the paypal button or on your pdf invoice we email you by clicking the blue coloured 'pay online' button. Paypal is just the gateway, no account is needed to use this facility. To do this easy method press paypal, press guest checkout and press 'pay with credit card'. This will allow you to pay with your card without needing a paypal account. Please note a 2.7% surcharge applies to use this method.
I don't like paypal. Can I phone in my Amex, Visa, Mastercard?
Yes, no problem. Give us a call and we can manually process your AMEX (3.5%) or Visa (2.9%) or Mastercard (2.9%)
Quotation
Following discussions for your forthcoming catering order with Your Private Chef you will receive a quote via email which will remain valid for 30 days from the date of issue, unless otherwise stated. If the event is altered in any way it may be necessary to change the original quote dependent on the changes made.
Prices
Prices are subject to change without any notice based on the increases in cost prices from suppliers, fuel, and changes to government legislation regarding taxation and charges to business, etc.
All prices are based on minimum quantities or minimum spends. We reserve the right to vary published prices where minimum quantities or minimum spends have not been met.
All published prices are inclusive of GST (goods and services tax), except when otherwise stated.
Delivery prices;
Delivery fee is based on distance travelled. A discounted rate is set in our system for a wide delivery window. For a specific delivery time and hot delivery calculation is $1.8 x km travelled from our kitchen in Caulfield. We will manually add this on for you when you place your order.
Pick up is also an option
Deposits
For larger events that are booked in advance and are likely to change, a deposit of 50% is payable at the time of the booking instead of the full amount if that is your preference. Please let us know that is what you would like and we will invoice accordingly.
A booking will not be considered ‘Confirmed’ until a deposit has been received, and subsequently may be subject to cancellation.
Should you need to make any changes to your booking you can do so at any stage up to 10 days prior to the event. Final numbers will need to be advised 7 days prior to the event and that is locked in.
If you wish to cancel the function entirely you can do so up to two weeks prior to the function.
Your deposit will be refunded but we hold an $88 administration charge.
If you cancel the function less than 14 days prior to the date your deposit is lost as provisions would have already been ordered and the date already held for you.
Balance Payments
Catering is required to be paid in full prior to delivery. If you have a corporate account with us, 7 day terms may be granted by prior approval. Longer terms are not available.
Cancellations
Note that no changes can be made to your order within 5 business days of your delivery date, including postponement and cancellation for any reason. If Covid restrictions and/or lockdown are imposed with less that 72 hours notice we cannot offer any refunds as all food would have been ordered and preparation begun, although rest assured we can still deliver your catering as we are an essential service.
If weather is an issue for your booking, we can redirect catering to a new location. Please give 24 hours notice for location changes via phone call 0497333100 to ensure we can do this. Additional delivery fee may apply if the new location is further away.
Checking your order confirmation is your responsibility
Please read through the order confirmation email that we send you and your invoice, taking special care to ensure details such as date, time, address and contact details are all correct as well. Please ensure we have a mobile number on file as well. Double check the menu and dietary requirements are all correct too. Please note that we cannot make any changes to your order delivery details 48 hours before your delivery is due.
Packaging
If you would like to hold onto our white temperature controlled boxes that we use for deliveries, a charge of $11 will apply. Otherwise, please return to your driver.
Privacy
Your Private Chef regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Your Private Chef users, and conforms to Internet privacy standards.
Collection of Information
In order to use the Your Private Chef website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Your Private Chef is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Your Private Chef customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at
Your Private Chef does not permanently retain on file credit card details of any bookings – all details are destroyed once a payment has been made for both deposit and full balance. Your Private Chef will only retain your personal records if you specifically ask us to do so in writing due to regular repeat business. In which case you will still be issued with an invoice and receipt in all cases.
Miscellaneous
We reserve the right to charge any additional costs incurred including but not limited to car parking fees, damage to party equipment by event guests, items requested by the client.