Your Private Chef Terms and Conditions
Food Hugs Pty Ltd T/A Your Private Chef
ABN: 50 239 140 907
137 Waverley Road
Malvern East Victoria 3145
Australia
Quotation
Following discussions for your forthcoming event with Your Private Chef you will receive a quote via email which will remain valid for 30 days from the date of issue, unless otherwise stated. If the event is altered in any way it may be necessary to change the original quote dependent on the changes made.
Prices
Prices are subject to change without any notice based on the increases in cost prices from suppliers, fuel, and changes to government legislation regarding taxation and charges to business, etc.
All prices are based on minimum quantities or minimum spends. We reserve the right to vary published prices where minimum quantities or minimum spends have not been met.
All published prices are inclusive of GST (goods and services tax), except when otherwise stated.
Delivery prices;
A delivery fee of hire items and food goods applies based on location and size of order.
Delivery charges as of 1st July 2013 are as follows:
Monday - Friday
0-8 kilometres from the kitchen* -$20
8-16 kilometres- $40
16-30 kilometres- $60
Saturday and Sunday
0-8 kilometres from the kitchen* - $40
8-16 kilometres from the kitchen- $60
16-30 kilometres- from the kitchen $80
*All distances are calculated from our kitchen in Prahran, Victoria.
Payment methods
Your Private Chef accepts the following forms of payment.
-Direct Deposit to our nominated account
-Visa- 2.7% Surcharge
-MasterCard- 2.7% Surcharge
- Cash on delivery (only when pre-approved by accounts manager)
Loan Equipment
Some loan equipment is available at no charge (depending on the chosen package) such as serving platters, serving utensils, trestle tables. However we do require to hold your credit card details for security.
All loan items must be either returned on the evening when staff leave, or delivered back to our head office within 24 hours. Should we need to return to your venue a pick up fee will be charged as per delivery rates above. If no effort is made to arrange delivery or pick up within 7 days an invoice will be issued for the full value of the loan item and your credit card will be charged.
Once items have been returned in good order, all credit card details on our system will be destroyed.
Delivery and Pickup
Where it is necessary to pickup items after a function, we reserve the right to charge a ‘Pick up Fee’ based on travel time and distance unless alternative arrangements have been made. This fee will be visible on your invoice.
Hire Items
All hire items incur a 6% damage waiver fee and delivery and pick up fee, which is based on travel time, distance and number of staff required to move the goods. This fee will be visible on your invoice.
Catering for regional and outside metro victoria
Where bookings are made for a function in regional or outside of Metro Victoria the following additional charges will apply.
1.Delivery Fees (based on distance, each way)
2.Additional Staff Fees (based on travel time, each way and total time at venue site)
3.Accommodation Fees, if applicable
This fee will be visible on your invoice.
Deposits and booking
A deposit of 50% is payable at the time of the booking for any order over $200. Bookings of $200 or less must be paid at the time of the order in full.
A booking will not be considered ‘Confirmed’ until a deposit has been received, and subsequently may be subject to cancellation.
Should you need to make any changes to your booking you can do so at any stage up to 7 days prior to the event. Final numbers will need to be advised 5 days prior to the event and that is locked in.
If you wish to cancel the function entirely you can do so up to two weeks prior to the function.
Your deposit will be refunded but we hold an $88 administration charge.
If you cancel the function less than 10 days prior to the date your deposit is lost as provisions would have already been ordered.
Privacy
Your Private Chef regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Your Private Chef users, and conforms to Internet privacy standards.
Collection of Information
In order to use the Your Private Chef website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Your Private Chef is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Your Private Chef customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at
Your Private Chef does not permanently retain on file credit card details of any bookings – all details are destroyed once a payment has been made for both deposit and full balance. Your Private Chef will only retain your personal records if you specifically ask us to do so in writing due to regular repeat business. In which case you will still be issued with an invoice and receipt in all cases.
Miscellaneous
We reserve the right to charge any additional costs incurred including but not limited to car parking fees, damage to party equipment by event guests, items requested by the client.
Food Heath and Safety Policy
Please refer to our details guide here (attached link to the other page)